sunny Spain!!

This is the time we start planning our annual holiday. We all work hard over the summer here so we like to have a holiday to look forward to in June. In previous years we have been to Australia twice and Fiji.
This year we have decided to visit Michael's brother, Bob and his wife, Tricia in Spain! We haven't seen them for over 3 years after they came to visit us here. They loved New Zealand but it was nigh on impossible for Bob to get a visa so after returning to the UK they decided to emigrate to Spain and it has been a very good move for them, they re very happy there.
So after deciding where to go we get down to the time consuming business of finding the best fare deal. We trawled the Internet ourselves and managed to come up with some reasonable prices but decided to get a couple of travel agents to come up with something cheaper. Michael sent an email to the Flight Centre who guarantee the best prices. No reply after 2 days so I phoned them and the lady said she had been too busy to get round to doing us a quote but will get on to it straight away. (Still heard nothing 10 days later). In the meantime we popped into the Holiday Shop in the Mount Main street. The conversation with the girl behind the desk went something like this...... 'Hi, could you give us a quote for 2 adults and 1 child to fly return to Malaga, in June, please' This was greeted with a total blank expression from the girl. 'Malaga, in Spain?' Still nothing. 'Spain, in Europe' Finally the penny dropped, she had heard of Europe!! Good we might get somewhere now. 'Oh no' she said with a look of horror on her face, 'I couldn't do that'
Hello? Have we wandered into the wrong shop. Are we in the gift shop next door by accident? No, no it definitely says Travel Shop on the sign out side. 'Sorry? What do you mean, you can't do a quote?'
'Well I wouldn't know where to start to do something like that, I think you had better go to the other agents down the street' !!
Another case of fantastic Kiwi customer service!!
Anyway, Travel Com have come up trumps for a deal for us. A brilliant girl called Dunja from Switzerland who works there got us a great deal flying via Seoul, with Korean airways. Her service was great, replied to emails straight away, sorted out transfers, in fact everything a travel agent should do. And she knew where Spain was, so what more could you ask.
So 'this year we're off to sunny Spain, el viva Espania' etc etc