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To get on to the thread of this weeks post. I went into the local newspaper office this week thinking I could get an advertising rate card. Now not a big ask you might say, but the woman behind the desk informed me that they do not give out that kind of information. I must have had a blank expression on my face which the woman must have assumed meant I was stupid, because that is how she treated me. I rephrased the question and got the same answer. I asked how people are supposed to know how much their advert is going to cost them. The reply was that if you have an idea of the type of advert you want, that they can give you a rough idea but not a definite price, I said I knew roughly what I wanted, but I must have used up my quota of time as the woman turned away and restarted her conversation with her colleague. It is a fact of life in NZ that customer service is poor in most places, with untrained staff that really don't care and get shirty if you show signs of frustration. The worst is the retailer Dick Smiths, They have some good buys but you have to know all about the product you want before you go in. I asked once for some information and got the response "I don't know" I asked again in a different way and got the response "what I am saying to you is, I don't know" with an edgy tone, I asked if there was any one in the store that would know? "I don't know" came the reply and off he went. I could go on with more examples but I don't want to bore you. Just expect untrained, unmotivated, unhelpful customer service and you wont be disappointed.